Terms and Conditions
Terms of Booking & Booking Deposit
By placing a booking with us (the property owner / his/her representative), you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set out. During your stay, you agree to abide by the subsequent conditions as set out. If you have any questions about booking with us, please get in touch with us before booking.
Coronavirus Guidance & Restrictions
The following Coronavirus guidance and restrictions are in place at this accommodation by the current national and local Government guidance. You can read more about current advice and guidance for accommodation providers on the Gov. UK website here. You can also read the latest on Coronavirus from the Government here.
Last updated: 01/10/20
- (Enter any Coronavirus related terms, restrictions or requirements in a list here.)
To book with us, the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking differs from the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the named booking party are allowed to use the property and its facilities; any third-party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit amount is =.
Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set out here within.
Payments can be made online / over the phone using a debit/credit card and by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all staying guests, neighbours and the owners. We reserve the right to cancel a booking immediately if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check in and check out by the times stated below;
- Check-in by: 2:00 pm and before 19:00 pm on the day of arrival
- Check-out by: 11:00 am on the day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guests who need to cancel a booking should contact us immediately. Deposits already paid are only returned by the following conditions;
- Cancellation made 15 days or more before arrival date = Full deposit refund.
- Cancellation made 14 days or less of arrival date = 50% of deposit refund
- Cancellation made 48hrs or less of arrival date = No refund issued, the total amount of booking due
Non-arrival guests who cannot attend or fail to attend for whatever reason forfeit their deposit paid, and the total amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.
If we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests agree to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage to maintain a fair and high level of service to all our guests.
Internet access is intended for general use, such as access to the world wide web, email, messaging, social media, and light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, or extensive downloads/uploads. Access to illegal activity or use of our network of unlawful activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused during a booking by any member of the booking party. This includes breakages, spillages, stains, and damage to furniture or fixtures and fittings. Any accidental injuries should be reported as soon as possible to minimise damage and associated costs. Lost keys/fobs/access cards will incur a replacement charge per key/fob/card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for one month. While we will do our best to reunite lost properties with their owners, we accept no responsibility for replacing lost items and encourage guests to ensure they have all their belonging before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner. Otherwise, collection can be arranged.
Smoking of any tobacco products, including, but not limited to, cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as a sign posted throughout the accommodation grounds and is by the Health Act 2006.
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs. / We welcome well-behaved dogs for the additional fee of £x per dog, to a maximum of 2 dogs. / We are a dog-friendly accommodation and accept a maximum of 2 dogs.
Where on-site parking is provided, guests accept that they park their vehicles at their own risk.
We have provided an accessibility and access statement, which you can download and read.
Your Details & Privacy
We are required to keep a register of guests over 16 who stay with us; this includes full names and nationality and/or passport numbers, place of issue, and details of next destination if they are non-British, Irish or Commonwealth guests. This is by the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months by the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want to be disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Terms References & Further Information
You may find the following helpful link to understand further our booking terms and conditions, including information about your data privacy and data protection.
- Health Act 2006
- Immigration (Hotel records) Order 1972
- Overview of the GDPR – General Data Protection Regulation
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- The Guide to the PECR 2003
- Self Catering Terms & Conditions Template
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.