Booking Terms and Conditions

Terms of Booking & Booking Deposit

By booking with us, you (the lead guest) and your booking party (guests) agree to our booking terms and conditions. During your stay, you agree to follow these conditions. If you have questions, please get in touch with us before booking.

Coronavirus Guidance & Restrictions

This accommodation follows national and local Government Coronavirus guidance. The latest advice for accommodation providers can be found on the UK government website here. You can also check current Government updates on Coronavirus here.

Last updated: 01/10/20

Booking Process Terms and Conditions

The lead guest must be at least 16 years old to book. The maximum number of guests per room appears in the room occupancy details on our website. If the booking person differs from the lead guest, they may be responsible for cancellation, non-arrival, and damages. Only the lead guest and named booking party may use the property and facilities; third-party visitors need our express permission.

We require an advance deposit to secure any booking, with deposits refundable under specified conditions. Payments can be made online, by phone with a debit/credit card, digital bank transfer, cheque, or cash deposit. The lead guest must reimburse us for any charges we incur for handling dishonoured payments within seven days.

All guests must respect the privacy and peace of other guests, neighbours, and owners. We may cancel a booking immediately if guests breach this agreement or cause disturbance to others. This is an essential aspect of our booking terms and conditions.

Check-in & Check-out Conditions

Check-in by 2:00 pm and before 7:00 pm on arrival day.

Check-out by 11:00 am on departure day.

Cancellation, Returned Deposit & Non-Arrival Conditions

Please get in touch with us immediately if you need to cancel. Deposits are refundable only under these conditions:

A full deposit refund applies if cancelled 15 days or more before arrival.
Cancellations made 14 days or less before arrival receive a 50% deposit refund.
No refund is issued for cancellations within 48 hours of arrival; the total booking amount is due.

Guests who do not arrive forfeit their deposit, and the total booking amount remains due. We recommend appropriate holiday or cancellation insurance.

If we cancel your booking due to uncontrollable circumstances, our liability is limited to refunding any payment already made.

WiFi Fair & Appropriate Usage Policy

Where available, WiFi access is intended for general use (e.g., browsing, email, social media, and light streaming). We monitor usage to maintain service quality for all guests. WiFi is unsuitable for heavy media streaming, online gaming, or extensive downloads/uploads. Accessing illegal or unlawful activity on our network is prohibited and will be reported to authorities.

Damages & Lost Property

We may charge the lead guest for any damages caused during the booking by any booking party member, including breakages, spillages, stains, and furniture or fixture damage. Please report accidental injuries immediately to limit further costs. Lost keys/fobs/access cards will incur a replacement charge.

We hold lost property for one month. While we attempt to reunite items with their owners, we accept no responsibility for replacing lost items. We may offer to post items at the property owner’s cost or arrange collection.

Smoking Terms and Conditions

Smoking, including cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff, or chewing tobacco, is allowed only in designated areas as posted, per the Health Act 2006.

Pets & Service Dogs

We do not accept pets except for service dogs.

Parking Terms and Conditions

Guests park on-site at their own risk.

Accessibility Statement

Please review our accessibility and access statement, which is available for download and reading.

Your Details & Privacy

We keep a guest register for guests over 16, including names, nationality, passport details, and next destination for non-British, Irish, or Commonwealth guests, as per the Immigration (Hotel records) Order 1972. Under the DPA and GDPR regulations, we keep these records for a minimum of 12 months.

Our Privacy Policy explains how we handle the personal details you provide through this website or third-party sites. Please read our Privacy Policy here.

Entries in our on-site guest book should not include personal information. Under the POPI and GDPR, we may remove any personal details.

Terms References & Further Information

For further understanding of our booking terms and data privacy, you may find the following links helpful:

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund, or reimbursement if these terms are breached. By staying at African Perfection and any of our subsidiary guesthouses you agree to the booking terms and conditions.